Delete account

How deletion works today

You can delete your account directly from your profile screen in the app. On the profile page, tap the Delete account button, confirm the action, and you will be signed out immediately. After confirmation, our system starts removing your account and the related data associated with it.

What happens after you confirm

• Your account profile is removed from the main user records.
• Related account data stored in our service, including profile details and preferences, is deleted or anonymized where required.
• Any uploaded media tied to your account is removed from our storage where possible.
• Firebase and notification-related references connected to your account are cleared.

If you prefer to contact support

If you are unable to use the in-app option, you can email messora.customer.suppprt@gmail.com. Please include the email address linked to the account and, if possible, your full name so we can verify the request before processing it.

What may be retained

We may retain limited information where required for security, fraud prevention, legal compliance, payment support, or to satisfy a valid business or regulatory obligation. In some cases, minimal records may remain in backup systems for a short period before they are fully removed.

Processing time

Verified deletion requests are processed as quickly as possible. In most cases, the account is removed shortly after confirmation, and support follow-up may be needed if additional verification is required.

Need help?

If you have questions about your account or this process, please contact us through our contact page.